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出版方:江西人民出版社定价:45.00元本书是世界级的权威服务管理专家的心血之作,披露了提供线上和线下客户服务的秘诀,含括了确保建立客户忠诚度的海量细节。书中所述的预期式客户服务方式,发源于丽思卡尔顿酒店和绿洲唱片公司,并被宝格丽酒店、华特迪士尼公司等组织奉为圭臬。在倡导体验经济的当下,客户服务的意识和水
Publisher: Jiangxi People’s Publishing House Pricing: $45.00 This book is the brainchild of world-class authoritative service management experts and discloses the secrets of providing online and offline customer service, including massive details to ensure the establishment of customer loyalty. . The prospective customer service methods described in the book originate from the Ritz-Carlton Hotel and the Oasis Records Company, and are also regarded by the Bulgari Hotels, Walt Disney Company and other organizations as a guideline. At the moment of advocating an experience economy, customer service awareness and water