2011年,中国电信江苏公司秉持“用户至上、用心服务”的宗旨,围绕省通信管理局“心系用户、满意消费”和“为民服务、创先争优”两大主题活动的总体要求,紧扣社会和客户反映强烈的服务热点,从网络质量、产品业务、渠道服务、投诉处理等方面,开展了基础服务能力大提升系列活动。概括起来主要表现在三个方面:一是网络服务能力提升。 In 2011, China Telecom Jiangsu Company upholds the principle of “customer supreme, intentions service ”, around the provincial Communications Authority “heart of the user, satisfied with the consumer ” and "serve the people, The overall requirements of the theme activities, closely related to the community and customer service hot reflected strong, from the network quality, product business, channel services, complaints handling, launched a series of activities to enhance basic services capacity. To sum up the main performance in three aspects: First, improve network service capabilities.