论文部分内容阅读
六西格玛是指一种通过消除错误、简化流程来最大程度满足顾客需求的新型管理工具。项目小组通过分步实施定义-测量-分析-改进-控制五个步骤对出院流程进行了有效简化,大大缩短了办理出院手续的时间,避免了结算窗口人员堆积和高峰形成,同时提高了内外部顾客的满意度,有效节约了人力成本,从总体上提升了出院流程效能。
Six Sigma refers to a new type of management tool that best meets customer needs by eliminating errors and streamlining processes. The project team effectively implements the five steps of definition-measurement-analysis-improvement-control step by step, which greatly simplifies the discharge process, greatly shortens the time for handling discharge procedures, avoids the accumulation of personnel and the formation of peaks at the settlement window, and improves internal and external Customer satisfaction has effectively saved manpower costs and improved the discharge process efficiency.