《金融早报》刊登了《小损失引来大生意》的营销故事,说的是,有一次,中国驻外代表蔡君夫妇到纽约市一家超市购物。蔡夫人一不小心将货架上的茅台酒撞掉两瓶,摔得粉碎。当蔡君夫妇向售货小姐表示歉意并愿意赔偿时,没想到那位小姐反而连声说:“对不起非常对不 The Financial Morning has published a marketing story titled “Small Losses Leads to Big Business,” stating that on one occasion, the Chinese delegation to China, Ms. Cai Jun, went to a supermarket in New York City for shopping. Mrs. Cai accidentally knocked two bottles off the shelf of Maotai, fell smashed. When Mrs. Cai Jun apologized to the sales lady and was willing to compensate, I did not expect the lady instead repeatedly said: "I’m sorry, very right