论文部分内容阅读
目的探讨临床提升西药房药学服务质量的有效措施和临床价值。方法选取2014年1月~2015年1月我院医护人员、患者共248例作为对照组,采取传统西药房管理制度,选取2015年2月~2016年2月我院医护人员、患者共251例名作为研究组,采取全面提升西药房药学服务质量,比较两组西药房差错事件发生率,同时采用问卷调查的形式,比较两组患者对服务的满意度。结果观察组西药房差错事件发生率低于对照组(P<0.05);观察组服务满意度高于对照组(P<0.05)。结论提升西药房药学服务质量,不仅可降低西药房差错事件发生率,同时可提高患者服务满意度。
Objective To explore the effective measures and clinical value of clinically improving pharmacy service quality in western pharmacy. Methods A total of 248 medical staff and patients in our hospital from January 2014 to January 2015 were selected as the control group. The traditional western pharmacy management system was adopted. A total of 251 medical staff and patients in our hospital from February 2015 to February 2016 were selected. Name as a research group to take to improve the quality of western pharmacy pharmacy services, compared the incidence of errors in the two groups of western pharmacies, while using the form of a questionnaire to compare the two groups of patients on service satisfaction. Results The incidence of error events in the western pharmacy was lower in the observation group than in the control group (P <0.05). The service satisfaction in the observation group was higher than that in the control group (P <0.05). Conclusion Improving the quality of pharmacy services in western pharmacy can not only reduce the incidence of errors and errors in pharmacy but also improve patient satisfaction.