医院为患者服务的一个重要组成部分就是医院的收费窗口,医院收费窗口是医院的形象窗口之一。由于收费窗口是为医院一线服务的科室,大多数医院不太重视健全收费窗口的绩效奖金管理制度,而是把重心放在临床、医技等科室的绩效奖金管理。本文将主要对目前医院收费窗口绩效奖金管理制度存在的问题做出分析,并提出改善这一问题的方法。 An important part of hospital services for patients is the hospital’s billing window, the hospital billing window is one of the hospital’s image window. Since the charging window is a front-line service for the hospital, most hospitals do not pay much attention to the performance bonus management system of a sound charging window. Instead, they focus on performance bonus management in clinical and medical technology departments. This article will mainly analyze the existing problems in the performance bonus management system of the hospital toll window and put forward the ways to improve this problem.