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患者通过面约和电话预约的方式提出复印病案的申请,病案工作人员通过身份审核,准确登记患者的信息准确,短信提醒患者提取病案复印资料的时间,方便患者快捷的获得病案复印资料,保证病案资料齐全。此项工作体现了“以病人为中心”的服务理念,减少患者等待复印病案的时间,有效提高了病案复印的工作效率,保证患者在预约的时间内顺利取得病案复印资料,提升了服务水平和患者满意度。
Patients through facial appointments and telephone booking made a copy of the application for medical records, medical record staff through the identity verification, accurate registration of patients with accurate information, SMS remind patients to retrieve the case copy of the data to facilitate patients to quickly obtain medical records and copy materials to ensure the medical record Complete information. This work embodies the service philosophy of “patient-centered”, reduces the waiting time for patients to copy medical records, effectively improves the work efficiency of medical record copying, ensures that the patient can obtain the medical record copy materials smoothly during the scheduled time and enhances the service Level and patient satisfaction.