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近几年,有关医疗问题的投诉逐年增加,而且因医疗纠份引发的恶性事件也时有发生,医疗投诉已成为社会投诉的一大“热点”问题。如何减少、避免患者投诉,是当前医院管理者应重视和研究的重要课题。一、当前医疗行业状况及存在的问题自改革开放以来,我国卫生事业有着前所未有的发展,广大医护人员为保护和增进人民健康做出了重要贡献。但是,随着改革深入,现行医疗卫生体制存在的问题和矛盾越来越突出,主要表现:医疗费用增长过快,给人民群众造成的负担越来越重;卫生资源配置不合理,
In recent years, complaints about medical problems have been increasing year by year, and vicious incidents caused by medical malpractice have also occurred from time to time. Medical complaints have become a big “hot spot ” in social complaints. How to reduce and avoid patient complaints is an important issue that hospital managers should pay attention to and study. I. Current Situation and Existing Problems in the Medical Industry Since the reform and opening up, China’s health undertakings have enjoyed unprecedented development. The majority of health care workers have made important contributions to the protection and promotion of people’s health. However, with the deepening of reform, the existing problems and contradictions in the current medical and health system have become more and more prominent. The main manifestations are as follows: Excessive growth in medical expenses has brought more and more burdens on the people; unreasonable allocation of health resources,