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在相关文献分析的基础上,通过对质量管理实践和企业绩效的界定,利用对苏州、南京和徐州三地企业的调查资料,探究质量管理实践对企业绩效的影响,并对一些学者的研究结果进行验证。结果显示,质量培训、流程管理、顾客关系等9项质量管理实践对企业绩效有显著影响,不支持管理者承诺对企业绩效有显著影响的观点。
Based on the relevant literature analysis, through the quality management practices and the definition of business performance, using the survey data of enterprises in Suzhou, Nanjing and Xuzhou to explore the impact of quality management practices on business performance, and some scholars’ findings authenticating. The results show that nine quality management practices such as quality training, process management and customer relationship have a significant impact on firm performance, and do not support the viewpoint that manager commitment has a significant impact on firm performance.