我们对本院的门诊全程服务质量进行了调查研究,现将有关资料报告如下: 一、调查目的为了提高门诊全程服务质量,我们对门诊的全程服务质量做了一次调查,目的是客观评价当前的服务质量水平;鉴别现行管理工作的有效性;制订有效的管理对策,从而进一步适应社会需求,提高服务质量,增加患者的满意度,争取办成一流 We conducted a survey and research on the overall quality of outpatient services in this hospital. We now report the relevant information as follows: 1. Purpose of the survey To improve the overall quality of outpatient service, we conducted a survey on the overall service quality of outpatients in order to objectively evaluate the current situation. Quality of service; identification of the effectiveness of current management work; development of effective management strategies to further adapt to social needs, improve service quality, increase patient satisfaction, and strive to be first-rate