信访部门涉及的工作面广量大,而且大多是直接关系到人们的切身利益,所以,处理群众来信、接待群众来访相对较多。如能及时、公正、稳妥地处理好,既为体察民情、获取信息提供良好的途径,又可以在人民群众心中树立起政府的光辉形象。处置不当,则使群众反感,导致扩大事态,甚至影响社会稳定。根据多年工作的体会,笔者认为,做好信访工作应注意“八忌八 The departments involved in letters and petitions have a wide range of work, and most of them are directly related to the vital interests of the people. Therefore, handling letters from the masses and reception of the masses are relatively large. Being able to handle it promptly, justly and safely will not only provide a good avenue for looking forward to the people’s sentiments and obtaining information, but also establish a glorious image of the government in the hearts of the people. If handled improperly, the masses will be disgusted with each other, leading to the expansion of affairs and even social stability. According to the experience of many years of work, the author believes that good petitions should pay attention to "eight bogey eight