院上海文献情报中心是以收藏生物科学文献为主的大型综合性图书馆。主要担负着为我院生物口各研究所及院外单位提供文献信息的任务。如何合理利用我馆丰富的生物学科藏书的优势,探索读者工作的规律,做好服务工作,满足各方面的需求,降低拒借率,笔者认为首先必须及时获得读者的反馈信息,并作出科学的分析。就“拒借”而言。获得读者反馈信息的途径固然很多,但是对拒借图书索书单的考察,则是最直接的方法之一。这样,在定量分析的基础上找出拒借的具体原因,从而制定出切实可行的措施加以改进,就可使我们的工作无论在质的方面,还是在量的方面都是一个高层次的发展,以便进一步发挥院上海文献情报中心的作用。为此,笔者从1991年起进行了为 The Shanghai Document Information Center is a large-scale comprehensive library that mainly collects biomedical literature. Mainly responsible for the Institute for Biological Institute of our hospital and hospital units to provide documentary information tasks. How to make rational use of the advantages of our library’s rich biological subjects, explore the law of readers’ work, do a good job of service work, meet various needs and reduce the rate of refusing borrowing. The author believes that we must first obtain timely feedback from readers and make scientific analysis. In terms of “refusing to borrow” There are, however, many ways to get feedback from readers, but one of the most direct ways to do this is to look at the list of books you are borrowing. In this way, finding out the specific reasons for refusing borrowing on the basis of quantitative analysis so as to formulate feasible measures to be improved will enable our work to be a high-level development both qualitatively and quantitatively In order to give full play to the role of the Shanghai Document Information Center. To this end, I conducted since 1991 as