一般汽车品牌遭遇的麻烦,都来源于消费者的投诉。比如眼下波及全球的几个召回事件,都因一系列汽车碰撞事故被怀疑与汽车产品缺陷有关。比如大量的证据显示丰田相关产品故障的原因来自于油门踏板设计中的缺陷和刹车系统,于是丰田开始在全球召回采用同种设计的车型。中国的消费者再一次沾了美国消费者的光。其实很少有人知道,汽车召回是由消费者自己说了算,消费者的投诉和报告是判定汽车是否存在缺陷的重要线索。 General car brand encountered trouble, all come from consumer complaints. For example, nowadays, several recalls that have reached the world are suspected of being related to the defects of automobile products due to a series of car collisions. For example, a large body of evidence shows that the cause of the Toyota-related product failure comes from a defect in the accelerator pedal design and a brake system, so Toyota began recalling cars of the same design globally. Chinese consumers once again have the light of American consumers. In fact, few people know that car recalls are by the consumers themselves, consumer complaints and reports are important clues to determine whether the car is flawed.