互联网的普及带来了信息交换方式的多样化。电子邮件以其快捷方便、成本低廉等优势迅速成为传递信息、沟通交流的重要手段之一。公务邮件是在工作中用来和客户、领导、同事等沟通的邮件,因其具有特定的使用环境和用途,必须注重细节,谨慎处理。笔者结合实际工作中遇到的情况,试对公务邮件撰写与处理中的基本问题作一梳理。 The popularity of the Internet has led to the diversification of information exchange. E-mail has quickly become one of the most important means of transmitting information and communicating through its advantages of fast and convenient, low cost and so on. Official mail is used at work to communicate with customers, leaders, colleagues and other mail, because of its specific use of the environment and purpose, must pay attention to the details, be cautious. Based on the actual situation encountered in the work, the author tries to sort out the basic problems in the composing and processing of official mail.