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[目的]提高热线电话服务质量,更好地开展艾滋病热线咨询与健康教育工作。[方法]对2010年1~6月济南市疾病预防控制中心艾滋病咨询热线——“小阮热线”人工接听的1 062人次求询电话记录资料进行分析。[结果]1 062人次求询者中,男性占92.09%,20~39岁占83.71%,本省市的占57.16%,大专以上学历的占64.12%。求询内容为有关HIV抗体检测的占34.09%,关于高危行为评估的占21.94%。[结论]求询者中青年人、高学历者多见,多咨询有关HIV抗体检测的内容。
[Objective] To improve the service quality of hotline and better carry out AIDS counseling and health education. [Method] The data of telephone inquiries of 1 062 persons answering the questions answered manually by AIDS Prevention Hotline - “Little Nguyen Hotline” in Jinan City from January to June 2010 were analyzed. [Results] Of the 1,062 inquiries, 92.09% were males, 83.71% were from 20 to 39 years old, 57.16% were from the provinces and municipalities, and 64.12% had college education. Inquiries about the detection of HIV antibodies accounted for 34.09%, about high-risk behavior assessment accounted for 21.94%. [Conclusion] Among the young people who are seeking inquiries, those who are highly educated are more common and they consult more about the content of HIV antibody testing.