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文章围绕着如何做一名服务型机关工作人员展开论述。从职业化的服务人员、大服务与小服务的关系、服务与管理的关系三个方面对服务意识进行了定位。从对下、对上、同级三个方面讲服务对服务重点进行了阐释。从专业能力、综合能力、软素质修养和服务技巧三个方面对服务质量的提高方法进行了分析。
The article revolves around how to be a service-oriented organization staff to discuss. From the professional service staff, the relationship between service and service, service and management of the relationship between the three aspects of service orientation. From the next, the upper, the same level of three aspects of service to service focus explained. The methods of improving service quality are analyzed from three aspects: professional ability, comprehensive ability, soft quality and service skills.