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【目的/意义】个人云存储服务质量的有效评价对用户选择适合的个人云存储服务供应商具有重要的参考价值。【方法/过程】本文在参考已有文献的基础上,结合个人云存储服务的特点,构建了用户体验视角下的个人云存储服务质量评价体系。运用层次分析法计算评价指标权重,并选择四个典型的个人云存储服务平台进行评价。【结果/结论】研究发现,版本更新、存储文件的安全性、系统稳定性、可靠性、补偿性、身份信息和授权安全、响应与传输速度、产品品牌实力、容灾策略9项指标对个人云存储服务质量的影响较大。评价结果为个人云存储服务供应商改进服务质量提供方向,为用户选择个人云存储服务平台提供依据。
[Purpose / Significance] Effective evaluation of personal cloud storage service quality is of important reference value for users to choose a suitable personal cloud storage service provider. [Methods / Procedures] This paper builds a personal cloud storage service quality evaluation system based on the existing literature, combined with the characteristics of personal cloud storage services. Analytic hierarchy process (AHP) is used to calculate the weight of evaluation index, and four typical personal cloud storage service platforms are selected for evaluation. [Results / Conclusion] The study found that 9 indicators of the version update, storage file security, system stability, reliability, compensation, identity information and authorization security, response and transmission speed, product brand strength, The impact of cloud storage service quality is greater. The evaluation results provide a direction for individual cloud storage service providers to improve service quality and provide basis for users to choose a personal cloud storage service platform.