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概述了中国邮政行业信息化发展所面临的运维工作问题,介绍了中国邮政集团公司信息技术局为推动运维工作科学化、制度化、规范化而进行的组织结构调整,以及运用IT服务管理理念推行运维管理流程的过程和经验。
This paper summarizes the problems in operation and maintenance of informatization in China postal industry, introduces the organizational structure adjustment carried out by China Post Information Technology Bureau to promote scientific and systematic operation and standardization of operation and maintenance, as well as the application of IT service management concept The process and experience of implementing O & M management processes.