时下,各县、市兴起了设立“市(县)长专线”的热潮,这些专线每天都接到许多群众的热线电话,由专人负责记录所反映的问题,然后由市(县)长督促落实。不容否认,市(县)长专线在倾听群众呼声,了解群众疾苦,为群众排忧解难,接受群众监督,密切与人民群众的关系,改进政府部门工作等方面,起了重要作用。但笔者认为,对这个问题要透过现象看本质,“市(县)长专线”热,其实质是政府职能部门没有充分发挥好管理职能,致使一些问题长期得不到解决,群众只能寄希望于“市(县)长专线”下情上达。行政组织作为从事国家事务和社会事务管理的组 Nowadays, all counties and cities have started their upsurge of establishing “city (prefectures) long lines” which receive daily hotlines from many people. They are responsible for recording the problems reflected in the hotlines. Supervise the implementation. It can not be denied that the municipal (county) long-distance line plays an important role in listening to the voices of the masses, understanding the suffering of the masses, solving problems for the masses, accepting the supervision of the masses, closely relating to the masses and improving the work of government departments. However, in my opinion, we must look at the essence of this issue through the phenomenon. In fact, the government departments do not give full play to their management functions, causing some problems to be solved for a long period of time. The masses only Can hope in the “city (county) long line ” under the situation of up. Administrative organization as a group engaged in the management of state affairs and social affairs