利用员工的集体呼声可以直接影响企业的收入,提高效率,促进参与度……当今,几乎在每一次互动之前、互动期间和互动之后,消费者都可以为品牌提供即时反馈。提供反馈之后,消费者期望得到快速的回应和有效的解决办法。结果,这种“消费者第一”的心态开始渗透到员工与雇主的关系中。员工希望自己的呼声不仅仅是被听到而已,他们想持续地发挥积极作用,树立自己的职场形象;他们想利用呼声来决定采取什么样的 Harnessing the collective voice of employees can directly impact the revenue, efficiency, and engagement of businesses ... Today, consumers can provide instant feedback to the brand, almost every time before, during, and after an interaction. After providing feedback, consumers expect rapid responses and effective solutions. As a result, this “consumer first” mentality began to infiltrate into employee-employer relationships. Employees hope their voice is not just heard, they want to continue to play an active role in establishing their own image of the workplace; they want to use the voice to decide what kind of