企业社会责任在我国越来越受到重视,同时企业侵犯消费者权益的现象也越来越多。两者之间的矛盾暴露了我国企业社会责任管理的最大缺失,即没有把对消费者的责任当成是企业的首要社会责任。参考和借鉴ISO26000标准,重视对消费者的责任,扭转企业对企业社会责任的片面认识,完善我国的企业社会责任管理。 Corporate Social Responsibility (CSR) is getting more and more attention in our country. At the same time, the phenomenon of corporate infringement on consumers’ rights and interests is also more and more. The contradiction between the two reveals the biggest lack of corporate social responsibility management in our country, that is, failure to regard the responsibility of consumers as the primary corporate social responsibility. Reference and learn from the ISO26000 standard, pay attention to the responsibility of consumers, to reverse one-sided understanding of corporate social responsibility and improve our corporate social responsibility management.