一、 CTI技术及其发展状况1．CTI及其主要功能 计算机与电话集成CTI是随着计算机与通信技术的迅速发展而发展起来的一个新的技术领域。它集数字程控交换、DSP语音处理、计算机技术、总线技术、网络通信技术于一体，将计算机系统的良好用户界面、庞大的数据库、优良的应用软 First, CTI technology and its development 1. CTI and its main function Computer and telephone integration  CTI  With the rapid development of computer and communication technology developed a new technology area. It sets the digital program-controlled exchange, DSP voice processing, computer technology, bus technology, network communication technology in one, the computer system’s good user interface, a huge database, excellent application software