近年来,税务部门信访工作形势总体平稳,越级上访逐年下降,信访突出问题得到有效化解,信访秩序明显好转。但从一些单位的信访情况看,仍存在不少亟待改决的问题,形势不容乐观,信访工作任务仍十分繁重。 In recent years, the work situation of the petitioners and detailers in the taxation departments has been generally stable. The number of petty-escalated petitions has been declining year by year. The outstanding problems of letters and visits have been effectively solved and the order of letters and petitions has obviously improved. However, judging from the letters and visits of some units, there are still many problems that are urgently to be resolved. The situation is not optimistic and the tasks of letters and visits are still very arduous.