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目的探究人性化服务在体检中心的应用效果,并以此确定合适的服务模式。方法在控制变量的前提下,保证仪器设备和护理人员不变,随机选取2013年1~12月实施常规护理服务时的受检者200例作为对照组,另随机选取2014年1~12月实施人性化服务时的受检者200例作为实验组。采用调查问卷的方式比较两组受检者的满意度。结果实验组受检者满意度为95%,明显高于对照组受检者的65%,差异具统计学意义(χ~2=56.25,P<0.01)。结论体检中心实施人性化服务效果明显,既满足了广大人民群众的健康要求,同时也为本院赢得了经济效益和社会效益,具有临床推广价值。
Objective To explore the application effect of humanized service in medical examination center and to determine the appropriate service mode. Methods Under the premise of controlling variables, the equipment and nurses were kept unchanged. 200 randomly selected subjects from January to December in 2013 were selected as the control group, and randomly selected from January to December 2014 200 cases of humanized service subjects as experimental group. The questionnaire was used to compare the satisfaction of two groups of subjects. Results The satisfaction of the subjects in the experimental group was 95%, which was significantly higher than 65% of the control subjects (χ ~ 2 = 56.25, P <0.01). Conclusions The implementation of humanized service by the medical examination center is effective. It not only meets the health requirements of the general public, but also has won the economic and social benefits for the hospital and has clinical promotion value.