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全国实施用户满意工程推进五年来所积累的经验充分证明,用户满意工程是推动企业建立以用户满意为核心的发展战略和经营管理体系的工程,是推动企业提升产品质量、工程质量和服务质量的工程,是推动企业走质量效益型发展道路的工程,是有利于各行各业把“三个代表”思想和“两个文明”建设落到实处的工程。一句话,用户满意工程也就是人民满意工程。
The experience gained in implementing the Customer Satisfaction Project throughout the country over the past five years fully proves that Customer Satisfaction Project is a project that promotes enterprises to establish a development strategy and operation management system centered on customer satisfaction and is an effort to promote enterprises to enhance product quality, project quality and service quality Engineering is a project that promotes enterprises to follow the path of quality and efficiency development and is conducive to all walks of life to carry out the project of ’Three Civilizations’ and ’Two Civilizations’ in place. In short, customer satisfaction engineering is the satisfaction of the people.