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我局从一九七九年四季度开始推行全面质量管理,八○年为试点摸经验阶段,八一年为铺开见成效阶段,八二年至八五年上半年为巩固再提高阶段,八五年下半年开始进入了整改夺金牌阶段。在四个阶段中,我局均坚持以全面质量管理为企业管理的中心环节,以方针目标管理为全面质量管理的主线,八二年企业全面整顿合格,即明确提出了方针目标管理,四年多来,年年有方针目标,年年都突破了目标要求,取得了可喜效果,实现了十个翻一番,即市话容量、长话电路、通信总量,业务总量、业务收入、自有收入、上缴收差、企业
Our bureau started the implementation of Total Quality Management from the fourth quarter of 1979, the pilot phase of experience in 1980, the successful phase of development in August 1981 and the consolidation of the re-improvement phase in the first half of 1982 to the end of 1985, In the second half of 1985, it began to enter the gold medal stage of rectification and reform. In each of the four phases, the bureau insisted on using total quality management as the central aspect of business management and the principle of target management as the main line of total quality management. In 1982, the company rectified and qualified enterprises in an all-round way. That is, More and more every year has the policy goal of breaking through the target year after year, and has achieved gratifying results, achieving a 10-fold doubling of the capacity of local calls, long-distance circuits, total communications, total services, business receipts, Have income, surrendered income, business