论文部分内容阅读
一、用户为本,树立正确的服务理念(一)了解“用户中心”服务理念的内涵。“用户中心”服务理念就是要以用户的信息需求为导向,在认真分析不同用户的不同需求特点的基础上,提供满足用户不同需求的服务信息和服务产品,同时注重总结用户对于服务的反馈信息提高产品的匹配度和性能,以提升档案用户的服务满意度作为创新档案馆服务工作和完善档案信息服务模式的实现目标。(二)树立积极主动的服务理念。传统档案馆主要
First, the user-oriented, establish the correct service concept (A) to understand “user center ” service concept connotation. “Customer Center ” service philosophy is based on the user’s information needs-oriented, carefully analyze the different needs of different users based on the characteristics of the user to meet the different needs of the service information and service products, while focusing on the user for the service Feedback information to improve product matching and performance in order to enhance the service satisfaction of archivists as innovative archives services and improve the file information service model to achieve the goal. (B) establish a proactive service concept. Traditional archives mainly