一、概述面对当前自行车市场的形势,上海自行车厂在质量、品种、服务上狠下功夫,积极推行现代化科学管理,以此来增强企业的竞争能力。随着经济体制改革的不断深化,市场竞争亦日趋激烈。竞争不仅包括品种、质量、价格,也包括售后服务。优良的售后服务不仅可以争取更多用户的信赖,也可以作为一种信息渠道,帮助企业在品种、质量进一步 I. Overview In the face of the current situation in the bicycle market, Shanghai Bicycle Factory has made great efforts in quality, variety, and service, and actively promoted modern scientific management to enhance the competitiveness of enterprises. With the continuous deepening of the reform of the economic system, market competition has become increasingly fierce. Competition includes not only variety, quality, price, but also after-sales service. Excellent after-sales service not only can win the trust of more users, but also can be used as a kind of information channel to help enterprises in the variety and quality of products.