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目的探讨全面质量管理在新生儿疾病筛查工作中应用的效果。方法 2011年1月—12月连云港市分娩新生儿77 193名为对照组,接受常规管理;2012年1月—12月连云港市分娩新生儿80 789名为实验组,实施全面质量管理。结果实施全面质量管理前后在新生儿疾病筛查率、标本合格率、采血技术和护理服务满意度、筛查结果报告时间等方面比较均差异有统计学意义(P<0.05)。结论实施全面质量管理,健全了连云港市新生儿疾病筛查的管理制度,提升了护理人员的采血技术和筛查服务满意度,保证了筛查工作质量。
Objective To explore the effect of total quality management in neonatal disease screening. Methods From January to December 2011, 77 193 newborn infants born in Lianyungang City were controlled and underwent general management. From January to December 2012, 80 789 newborn infants born in Lianyungang City were selected as the experimental group for total quality management. Results Before and after the implementation of total quality management, there were significant differences in screening rate of neonatal diseases, passing rate of samples, satisfaction of blood sampling technique and nursing service, and time of screening results reporting (P <0.05). Conclusion The implementation of total quality management, improve the management system of neonatal disease screening in Lianyungang, improve nursing staff’s blood collection technology and screening service satisfaction, and ensure the quality of screening work.