“内强素质、外塑形象”是山东电力集团近年来的工作主题，也是电力行业落实“三个代表”重要思想，抓行风建设的具体体现。提高自身素质，抓好行风建设，就是要以解决群众反映的难点、热点问题为重点，以人民群众满意不满意、欢迎不欢迎、答应不答应为根本标准，积极为群众办 The “strong internal quality, plastic image” is the theme of Shandong Power Group’s work in recent years, but also the power industry to implement the important thinking of the “Three Represents,” a concrete manifestation of business development. To improve their own qualities and do a good job in building a business conduct is to focus on solving the difficulties and hot issues the masses reflect, and they are dissatisfied with the satisfaction of the masses of the people. They welcome the unwillingness to accept the non-compliance as the fundamental standard and actively work for the masses