员工赋能践行出色的企业也通常是领先竞争对手的行业翘楚,那么当中有什么诀窍?“在我第二次错过叫醒服务的电话后,一位前台的侍者亲自上楼来,优雅地敲响了我的房门……”尽管并不身负“秘密试睡员”的角色,但资深客户服务与体验咨询师米卡·索罗门先生还是对其下榻的丽思卡尔顿酒店的温馨服务留下了好印象。他起身之后来到了楼下鳞次栉比地排列着棕榈树的露台餐厅,带着愉悦感目睹了一众服务生在那里布置餐台。索罗门后来在其《福布斯》专栏中写道,“乍看之下这简直就像一场魔术秀,但它如此滴水不露,让人无从挑剔魔术师的生疏做作,也无从辨识参与其 Well, what’s the point? ”“ The second time I missed the call for wake-up call, a front desk waiter came upstairs, elegantly Sounded my door ... ... ”Although not“ ”secret test sleeping staff “ role, but the senior customer service and experience consultant, Mr. Mika Solomon or his stay Ritz Carlton Hotel warm service left a good impression. After he got up he came to the terrace restaurant with rows of palm trees arranged downstairs, and with pleasure he saw a group of waiters arranging dinning tables there. As Solomon later wrote in his Forbes column, ”At first glance this is almost like a magic show, but it does not show up, makes it impossible to pick out the unfamiliarity of the magician or recognize it its