目前,我国新形势下医患关系进入了一个复杂期,虽然医院环境有所改善,医疗服务质量有所提高,但医疗资源不足,医患纠纷升级等事情仍频频发生,处理好医患之间的矛盾是一个复杂的、长期的过程。一、医患之间产生矛盾的主要原因1、目前医患之间缺乏信任,是造成医患矛盾的一个重要原因。医患之间缺乏信任、理解,不能换位思考。部分医务人员不能设身处地替患者着想,而是较多地考虑医疗机构和自身的利益。而有些患者对医务人员也缺乏理解, At present, the relationship between doctors and patients has entered a complex period under the new situation in our country. Although the hospital environment has been improved and the quality of medical services has been raised, the shortage of medical resources and the escalation of disputes between doctors and patients are still occurring frequently. The contradiction is a complex, long-term process. First, the main contradiction between doctor and patient 1, the current lack of trust between doctors and patients, is an important reason for the contradiction between doctors and patients. The lack of trust between doctors and patients, understanding, can not empathy. Some medical staff can not set themselves aside for the sake of patients, but rather consider the medical institutions and their own interests. Some patients also lack of understanding of medical staff,