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目的探讨PDCA循环在泌尿外科护理风险管理中的应用及其对护理质量和患者护理满意度的影响。方法选择2014年1月至5月泌尿外科收治的患者526例为对照组,实施终末质量管理控制手段进行质量管理;选择2014年6月至12月泌尿外科收治的患者673例为研究组,实施PDCA循环护理风险管理。比较两组护理缺陷事件发生率、护理质量和患者对护理的满意度。结果研究组护理缺陷发生率为0.38%,显著低于对照组的0.93%,组间比较差异有统计学意义(P<0.01);研究组护理质量评分明显高于对照组,差异有统计学意义(P均<0.01);研究组患者对护理的满意度评分明显高于对照组,差异有统计学意义(P均<0.01)。结论 PDCA循环应用于泌尿外科护理风险管理中能进一步降低护理缺陷的发生,提高护理质量和护理满意度。
Objective To explore the application of PDCA circulation in urology nursing risk management and its impact on nursing quality and patient satisfaction. Methods A total of 526 patients admitted to Department of Urology from January 2014 to May 2014 were selected as the control group, and the quality management was carried out by means of terminal quality control. 673 patients admitted to Department of Urology from June 2014 to December 2014 were selected as study group, Implement PDCA Cyclical Nursing Risk Management. The incidence of nursing defects, nursing quality and patient satisfaction with nursing were compared between the two groups. Results The incidence of nursing defects in the study group was 0.38%, which was significantly lower than that in the control group (0.93%, P <0.01). The score of nursing quality in the study group was significantly higher than that in the control group (All P <0.01). The scores of nursing satisfaction in study group were significantly higher than those in control group (P <0.01). Conclusions The application of PDCA cycle in risk management of urology nursing can further reduce the occurrence of nursing defects and improve the quality of nursing care and nursing satisfaction.