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构架完善的服务体系结构五星电器售后服务建立了三级架构式体系,第一级为总部服务中心;第二级为各大区分部服务中心,一般按地区设立,如云南分部,浙江分部、苏南分部等;第三级为各区域卖场的服务中心。服务中心也会分为两个部门,即管理部门和作业部门。管理部门主要负责对整个服务部门的服务、费用、利润、残次、基础运作等项目的管理与考核、稽查;作业部门主要进行网点管理、配送、仓储、安装、客户呼叫等项目的具体作业,直接面向终端顾客。
Structure of a sound service architecture Five Star Service established a three-tier architecture system, the first level for the headquarters service center; the second level for the major divisional service centers, generally established by region, such as Yunnan branch, Zhejiang Branch , Southern branch, etc .; the third level for the regional stores service center. Service center will be divided into two departments, namely, management and operations department. Management is mainly responsible for the entire service sector services, fees, profits, defective, basic operations and other projects management and assessment, inspection; operations department mainly dot management, distribution, warehousing, installation, customer calls and other projects specific operations, Directly to the end customer.