在当今数字时代,任何电脑设备生产厂商的客户支持绝对是最关键的。有时,甚至是性命悠关的。起码在泰勒的案子里是这样的。泰勒是德州的一个刑事律师,最近正在调查一起谋杀案,但在关键的证据中受阻,这个证据是存储在Exabyte磁带上的该市911紧急电话声音数据。问题是,这盘磁带已被毀坏,数据无法复原。在接到泰勒的求助后,Exabyte的客户支持工程师们开 In today’s digital age, customer support from any computer equipment manufacturer is absolutely critical. Sometimes, even life is about you. At least in Taylor’s case is this. Tyler, a Texas attorney, is investigating a murder recently but has been hampered by key evidence of 911 emergency telephone voice data stored on Exabyte tapes. The problem is that the tape has been destroyed and the data can not be recovered. After receiving help from Taylor, Exabyte’s customer support engineers opened