所谓信访突出问题及群体性事件,泛指群众上访次数较多、人数较多,表达诉讼行为较为激烈且影响比较大的信访活动。其特点是频率高、规模大、上访人员滞留时间长、情绪激动、处理难度大,容易激化矛盾等。当前,信访突出问题及群体性事件既是信访工作的一个难点,也是潜在的主要的社会不稳定因素。正确对待和妥善处理信访突出问题及群体性事件, 是保稳定、谋发展,构建平安和谐社会的有效途径之一。一、依法依规,提高效率,把处理“信访突出问题及群体性事件”当作维护 The so-called prominent problems of letters and visits and mass incidents, refers to the masses of the larger number of petitions, the larger number of litigation more fierce and more influential petition activities. It is characterized by high frequency, large scale, petitioners stay a long time, emotional, difficult to deal with, easy to intensify conflicts. At present, the prominent issues of letters and visits and mass incidents are both a difficult task for petitioners and a potential major social instability. Correctly handling and properly handling outstanding issues of letters and visits and mass incidents is one of the effective ways to stabilize, develop and build a harmonious society. First, in accordance with the law and regulations, improve efficiency, the handling of “outstanding problems of letters and visits and mass incidents” as a maintenance