信息化服务满意度是衡量信息化服务成败的关键指标之一,在核电企业信息化的实施进程中,因核电业务固有的复杂性和独特性因素以及核电用户群的特点,核电信息化服务需要建立一套适应行业需求的满意度管理体系。本文在核电信息化建设实践的基础上,研究总结了一套有效的服务满意度管理方法,对于核电信息化满意度管理具有一定的指导和借鉴意义。 Information service satisfaction is one of the key indicators to measure the success or failure of information service. In the process of implementing informationization of nuclear power enterprises, due to the inherent complexity and uniqueness of nuclear power business and the characteristics of nuclear power user groups, nuclear power information service needs Establish a set of satisfaction management system to meet the needs of the industry. Based on the practice of nuclear power informatization construction, this paper summarizes a set of effective service satisfaction management methods, which has some guidance and reference significance for the nuclear power information satisfaction management.