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酒店管理者把关注的重心放在外部顾客,而忽略了内部员工的重要性,才导致了人员高流动率。在员工高流动率的背景下,酒店要寻找出为什么员工流失率这么高的原因,然后积极采取有效的办法留住员工,促使有更多的员工有想留在本企业继续工作的想法。
Hospitality managers are focusing their attention on external customers, neglecting the importance of internal staff, and leading to high turnover of personnel. In the context of high employee turnover, the hotel is looking for reasons why staff turnover is so high, and then taking effective measures to retain staff and motivate more employees to think about staying in the business.