根据多年的实践,我们不妨从三个方面(也叫“三八定律”),对顾客做一个立体解析。一、从八个方面分析澄清顾客误区还其顾客本原——从思想理念上弄清楚:顾客不是什么? 1、顾客不是罪犯——你没有权力对他制裁。2、顾客不是“小偷”——把顾客当贼不能获得顾客忠诚。3、顾客不是争论对象——谁也不能在争论中获胜。4、顾客不是来捣乱的人——他是来做生意送钱的。5、顾客不是糊弄报复对象——你糊弄他他就加倍报复你 According to many years of practice, we may wish to do a three-dimensional analysis of customers from three aspects (also called “three-eight law”). I. Analyze and clarify customer misunderstandings and customer origins in terms of eight aspects—Identify from the concept of ideas: What customers are not? 1. The customer is not a criminal—you have no authority to sanction him. 2, the customer is not a “thief” - the customer as a thief can not get customer loyalty. 3, customers are not the object of debate - no one can win in the dispute. 4. The customer is not the person who came to trouble - he came to do business to send money. 5, the customer is not fooling revenge - you fool him and he will revenge you