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结合分析客户经理服务现状,介绍了信息化建设在供电企业客户经理服务中的必要性和可行性。通过建立客户服务三大桥梁,进行客户经理服务移动信息化建设。基于对客户经理工作内容的梳理、业务需求的整合以及应用的需要,设计并开发客户经理APP,集服务工单、任务管理、服务评价、个人中心功能于一体,为客户经理服务提供便捷化、高效化的工具支持,为客户提供专业化、个性化的供电服务,提升客户满意度,提高企业形象。同时,结合系统功能,创造性地建立了客户经理工作质量评价指标,科学优化了对客户经理的内部管理。
Combined with the analysis of the current situation of customer manager services, this paper introduces the necessity and feasibility of information construction in the service manager of power supply enterprise. Through the establishment of three major customer service bridges, customer service manager for mobile information technology. Based on the sorting out of the content of the client manager, the integration of the business requirements and the application requirements, the APP manager is designed and developed, which integrates the functions of service manager, task management, service evaluation and personal center, Efficient tool support, to provide customers with professional, personalized power services, enhance customer satisfaction and improve corporate image. At the same time, combined with the function of the system, it has creatively established the evaluation index of the quality of the client manager and scientifically optimized the internal management of the client manager.