信访工作是一项政策性很强的群众工作。信访工作的主要任务是化解矛盾、解决问题。信访工作最关键的是要掌握政策,如果能同时应用一些心理学知识,有针对性地开展工作,能起到事半功倍的效果。一、上访者中几种典型的心理1.需要心理需要,是人的思维活动的基本能力。人的各种心理活动的发展,就是为了寻求各种需要,而各种需要,又 Petition work is a policy of a strong mass work. The main task of petition work is to resolve conflicts and solve problems. The most important thing about petition work is to master the policy. If we can apply some psychology knowledge at the same time and work in a targeted manner, we can play a multiplier effect. First, the petitioners in several typical psychology 1. Needs psychological needs, is the basic ability of human thinking activities. The development of various psychological activities of people is to seek various needs, and various needs, and