出租汽车作为城市公共交通的重要组成部分,已成为百姓不可或缺的交通工具之一。同时,出租汽车又是一个城市的窗口,被誉为“城市名片”。出租汽车服务质量不仅体现了行业的形象,而且反映了一个城市的精神面貌,备受社会关注。目前,我市的出租汽车发展存在着一些问题,如管理体制不顺,出租汽车经营管理失范,出租汽车驾驶员服务水平低,载客不压表、多收费、拒 Taxis as an important part of urban public transport, has become an indispensable means of transport for the people. At the same time, the taxi is also a city window, known as “city card ”. Taxi service quality not only reflects the image of the industry, but also reflects the spirit of a city, much social concern. At present, the city’s taxi development there are some problems, such as the management system is not smooth, taxi management is out of control, taxi driver service level is low, passengers do not pressure table, more charges, refuse