探讨我院自助设备在门诊诊疗中发挥的作用。门诊患者通过门诊自助服务系统可以办理挂号、缴费、检验报告单打印等服务,缩短了患者等候时间,改善就医就诊环境,解决患者就医过程中的“三长一短”等问题。提高了医院门诊工作效率,提高了患者满意度更提升了门诊服务质量及管理水平促进医院的和谐发展,具有良好的社会效益和经济效益。 To explore our hospital self-service equipment in out-patient clinics to play a role. Outpatient service through the outpatient self-service system can handle registration, payment, test report printing and other services to shorten the waiting time of patients, to improve the medical treatment environment, to solve the problem of patients in the process of “three long and one short” and so on. Improve the efficiency of hospital out-patient work, improve patient satisfaction and improve the out-patient service quality and management level to promote the harmonious development of the hospital, with good social and economic benefits.