美国研究人员发现,上班族对顾客和同事露出的微笑如果不是出自真心,会使自己情绪低落,还可能降低工作效率;相反,如果真心微笑,则会改善情绪,更加投入工作,提高效率。密歇根州立大学管理学副教授布伦特·斯科特和同事选择一组公交车司机,持续两周观察他们表面行为和深层行为产生的效果。 American researchers found that smokers exposed by workers to their customers and co-workers may be less emotionally charged if they are not genuinely smoother, or they may reduce their work efficiency. Conversely, smiles with a smile will improve their mood, work more efficiently and increase their efficiency. Brent Scott, associate professor of management at Michigan State University, and his colleagues chose a group of bus drivers to observe the effects of their apparent behavior and deep behavior for two weeks.