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自成立以来,大众出租清洁的车辆、温馨的服务深受广大客户的信赖。近期,由于油价、企业运营成本的不断上扬和劳动力紧缺等诸多因素,出租汽车行业陷入了前所未有的困境。在逆境中,大众出租汽车公司牢记“服务大众”的使命,秉承“从严管理,风正务实”的理念,重视发挥企业文化的凝聚作用,克服劳动力紧缺、管理成本上涨等诸多困难,“车辆整洁、服务温馨、安全舒适”的质量目标和温馨服务理念得到有效贯彻落实,服务质量实现持续稳定。公司荣获2009~2010年上海市“名牌”服务称号,2010年度上海市质量管理奖,2011
Since its inception, the public rental clean vehicles, warm service by the majority of customers trust. Recently, due to a combination of factors such as oil prices, rising operating costs of enterprises and labor shortage, the taxi industry has plunged into an unprecedented dilemma. In the face of adversity, VWC remembers the mission of “serving the public” and adhering to the concept of “strict management and being pragmatic”, attaching great importance to the cohesion of corporate culture, overcoming labor shortage and rising management costs Difficulties, “” clean vehicles, warm service, safe and comfortable, “the quality objectives and warm service philosophy has been effectively implemented, the quality of service to achieve sustained and stable. The company won the 2009 ~ 2010 Shanghai ”brand " service title, 2010 Shanghai Quality Management Award, 2011