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2.3.3程序必须建立处理订单的手续,收到或运送货品;处理退货;接受倾听、研究和处理顾客的询问与抱怨。工作流程从接订单到装货上车必须按照时间表,以便大部分订单在当日送出。程序说明书载有流程图、系统报导和样本格式,使人对之有明确的了解,而使新手也可以很快的接受。2.3.4计划所有的执行步骤,从接到订单到订货、打包运送,都需要电脑运用有效且易懂的程序及经济型的电脑硬
2.3.3 Procedures Procedures must be established to process orders, receive or ship goods; process returns; accept listening, researching and processing customer inquiries and complaints. The work flow from pick-up order to loading the car must be in accordance with the schedule, so that most of the orders sent on the same day. Process manuals contain flowcharts, system reports, and sample formats that give people a clear idea of how to make newbies receptive. 2.3.4 Planning All execution steps, from receipt of orders to ordering, packing and delivery, require computers to use effective and easy-to-understand programs and economical computer hardware