国内运输市场的快发展和竞争力的加剧,对路客运服务质量提出了所未有的挑战,传统的旧的思维模式已不能完适应当前形势发展的需当前,社会对铁路客运服质量的需求呈现出“四特点,路风工作必须适应客对服务质量的新需求一是竞争环境新。几来,铁道部镜头不换、力不减地抓客运,旅客 The rapid development of domestic transportation market and the intensification of competitiveness have presented unprecedented challenges to the quality of road passenger transport services. The traditional old mode of thinking can no longer meet the needs of the present situation and the current social demand for the quality of railway passenger service. Showing "four characteristics, road work must adapt to the new demands of service quality First, the new competitive environment. A few days ago, the Ministry of Railways do not change the lens, scrambling to catch passenger, passenger