消费欺诈,是指经营者在提供商品或者服务中,采取虚假或者其他不正当手段欺骗、误导消费者,使消费者的合法权益受到损害的行为。根据中国消费者协会公布的统计数据,2013年,全国消协受理消费者投诉案件共265570件;其中,消费欺诈案共9105件,占总投诉比例的34%。2014年上半年,全国消协受理消费者投诉案件共327564件;其 Consumption fraud refers to the act of cheating or misleading consumers in the provision of goods or services through false or other improper means to the detriment of consumers’ legitimate rights and interests. According to the statistics released by the China Consumer Association, in 2013, the Consumers Association of China received 265570 consumer complaint cases, of which 9105 were consumer fraud cases, accounting for 34% of the total complaints. In the first half of 2014, the National Consumer Association accepted 327564 consumer complaints;