真正落实“以人为本”的原则城市管理说到底既是对人的管理,更是为人的管理,因此,必须把人的需要及其满足放在第一位。我们不否认城市管理的总体要求与部分居民的需求之间有可能出现不一致甚至发生不同程度的冲突。在这种情况下,坚持总体要求,无论在实践上还是道义上都是无可非议的。但管理者需要特别重视的是,这些利益受到影响的人员或群体,他们的需求是否得到了考虑?他们为总体要求的实现所付出的成本,是否得到了弥 Real implementation of the “people-oriented” principle Urban management in the final analysis is not only the management of people, but also for human management, therefore, must be the human needs and their satisfaction first. We do not deny that there may be inconsistencies in the overall requirements of urban management and the needs of some residents or even different levels of conflict. Under such circumstances, adhering to the overall requirement is beyond reproach both in practice and in morals. However, managers need to pay special attention to whether those people or groups whose interests are affected have their needs taken into account and whether the costs they have paid for the fulfillment of the overall requirements have not been met