全面质量管理,是一种先进的科学管理方法,它起源于美国,后为各国所采用,但是,在日本应用得最广,日本企业从50年代初开始引进,60年代广泛普及,取得了显著的效果。全面质量管理包括以下两方面的内容: 第一是全面管理,即质量管理贯串在企业经营管理的整个工作之 Total quality management is an advanced scientific management method. It originated in the United States and was adopted by various countries. However, it has been applied most extensively in Japan. Japanese companies began to introduce them from the early 1950s and widely used in the 1960s, achieving remarkable results. Effect. Total quality management includes the following two aspects: The first is overall management, that is, quality management runs through the entire work of business management.